Terms and Conditions

All purchases are subject to the terms and conditions, by making a purchase from www.eyecolornow.com you accept these terms and conditions so it is important you read them.

 

Delivery destinations

Eyecolornow.com delivers to U.S., Canada, Europe and Australia ,

We ship world-wide with a flat rate shipping charge for your chosen country.

 

Shipping Times

Shipping times vary from country to country and state to state, we offer no guarantee on shipping times as all mail is delivered by 3rd parties who are USPS, Canada Post and Royal Mail, we do however ensure all orders are shipped within 24 hours*  which is extended to 48 hours if ordered on a non postal day.

Shipping rates available are saver, standard, tracked and express,

Saver is the slowest method of shipping but very affordable, whilst express is the fastest method of shipping and costs more,

 

Estimated Delivery Times (Provided by the Customers)

  Saver Shipping Standard Shipping Tracked Shipping Express Shipping
United States 4 to 21 working days 3 to 21 working days 5 to 10 working days 3 to 7 days
Canada 4 to 21 working days 3 to 21 working days 4 to 10 working days 2 to 7 days

Please note the shipping times are only estimations from customer feedback and not guaranteed delivery times.

Saver and Standard shipping do not have tracking numbers, even if you ask for a tracking number on Saver or Standard Shipping one will not be given, it is only available to Tracked and Express customers.

 

Payment

We accept Credit Card, Debit Card payments 

 

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Maestro / Debit / Credit ). 

Pre-paid cards are accepted, but if they keep failing you may need to contact the pre-paid company as some have different conditions applied that may need to be lifted.

 

The goods will not be delivered until the customer's funds have been accepted. 

 

Order Notes

Please note that all transactions will be carried out in your choice of $ USD or £GBP. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We monitor prices on a daily basis, we will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, reserves the right to decline orders for bulk or high value purchases.

From time to time and on busy periods some items may go out of stock when they were showing as in-stock upon the website, this is very rare and can happen during peak seasons, if this is the case we will contact you to offer a replacement pair or issue a refund if we do not hear anything back.

 

Tracked & Express Shipping Notes

Both tracked and express shipping are trackable through USPS, Canada Post and Royal Mail, these numbers will be sent out to you after your order has shipped, if you have not received your tracking number after 72 hours please e-mail us and request one, please note saver and standard shipping do not have tracking number and one will not be issued if requested.

 

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

 

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies organisations or individuals.

 

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. 

 

Returns Policy & Guarantee

We accept returns for refunds or exchanges up to 30 days after receiving your order, please note though OPENED products will not be refunded, we will not accept any claim for damage once the products have been opened,

It is important your check the products through the clear glass bottles when they arrive, inspect for damage, to see if you are happy with the color and to see if you will be happy with this lens, if you are then proceed to open (returns, exchanges and refunds are void once opened), if not happy or you suspect damage do not open,

 

To return unwanted items simply send them back factory sealed to:

 

EyeColorNow.com

PO BOX 855

PORTSMOUTH

PO1 9GN

UK, Outside U.S. and Canada

Orders ship to all U.S. states and APO, PO Boxes and Canada

 

If opened products are sent back to us we will dispose of them within 7 days if payment is not made for their return, we do not accept opened products back for return.

 

If your products have arrived damaged in the post it is important we see photographic evidence to raise a claim, in the same photo we expect to see both lenses, the bottles and the tamperproof lids with photographs showing both angles of the tamperproof lids.

 

We Guarantee to refund or exchange any unopened contact lenses, this excludes postage costs.

 

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

 

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Eyecolornow.com owns the copyright in all materials on this site.

 

Terms of sale

It is the responsibility of the buyer and not Eyecolornow.com to ascertain and obey all applicable local, state, province and national laws in regard to the possession and use of our products, The buyer further represents that all products purchased will be used in a lawful manner and that he or she is of legal age. Absolutely no sales to persons under the age of 18 years old.

 

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Eyecolornow.com or the property of their respective owners and is protected by United Kingdom copyright laws.

 

Trademarks

All trademarks that appear on this site are the property of their respective owners